WESTLAKE VILLAGE, Calif., April 2, 2008 /PRNewswire/ -- J.D. Power and
Associates, a business unit of The McGraw-Hill Companies, today announced the
acquisition of Umbria Inc., a marketing intelligence company that specializes
in social media and consumer-generated media research. The acquisition will
further enhance J.D. Power and Associates' voice of the customer-based studies
on quality and customer satisfaction, which are used by leading manufacturers
and service providers in a variety of key global industries. Terms of the
transaction were not disclosed.
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Umbria Inc., located in Boulder, Colo., is a pioneer in deriving market
intelligence from the rapidly growing world of online communities made up of
blogs, message boards and social networks. Using leading-edge technology and
algorithms, Umbria transforms the unstructured data of the online community
into actionable insights by identifying important themes and topics of
interest by demographic profile. Its highly regarded research is used by
organizations to launch new products and identify new market opportunities in
a wide variety of industries, including automotive, financial services,
consumer electronics, retail, media and entertainment.
"We are delighted to add Umbria and its cutting-edge capabilities to J.D.
Power and Associates," said Steve Goodall, president of J.D. Power and
Associates. "Consumer behavior has changed dramatically in today's
Internet-powered world, and consumer-generated Web commentary is becoming a
prominent part of our social fabric. Umbria's unique ability to track consumer
opinion online will complement J.D. Power's mission to represent the voice of
the customer, and will allow us to listen to that voice throughout the
incredibly rich flow of information available in Web commentary. The
combination of Umbria's technology, people and clients, coupled with J.D.
Power and Associates' research capabilities and name recognition, has enormous
potential to expand our customer-focused thought leadership well beyond the
automotive industry into other emerging industries and markets."
"J.D. Power and Associates has long been the leader in understanding the
consumer experience," said Janet Eden-Harris, chief executive officer of
Umbria. "With the addition of our unique technology, together we can expand
the voice of the customer to encompass the digital world, where thought
leaders and passionate consumers are found. The power of analyzing tens of
thousands of conversations about products and services provides a whole new
window to the consumer."
According to findings presented at the recent BlogWorld conference, more
than 147 million Americans say they use the Internet. More than 12 million
American adults report maintaining a blog, while more than 57 million say they
read blogs. Approximately 120,000 new blogs, as well as 1.4 million new blog
posts, are created each day. In addition, blog search engine Technorati.com
indicates that as of the end of 2007, more than 112 million blogs were in
existence worldwide.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a
global marketing information services firm operating in key business sectors
including market research, forecasting, performance improvement, training and
customer satisfaction. The firm's quality and satisfaction measurements are
based on responses from millions of consumers annually. For more information
on car reviews and ratings, car insurance, health insurance, cell phone
ratings, and more, please visit JDPower.com. J.D. Power and Associates is a
business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global
information services provider meeting worldwide needs in the financial
services, education and business information markets through leading brands
such as Standard & Poor's, McGraw-Hill Education, BusinessWeek and J.D. Power
and Associates. The Corporation has more than 280 offices in 40 countries.
Sales in 2007 were $6.8 billion. Additional information is available at
http://www.mcgraw-hill.com.
About Umbria Inc.
Umbria is unique in its ability to assess both what is being said, and who
is doing the speaking in the online world. Umbria's patent-pending technology
enables the company to classify posts and estimate gender and age of the
speaker, as well as rapidly identify and eliminate bogus spam posts. Umbria
analyzes voices of the online community by using proprietary Natural Language
Processing and machine learning algorithms to dissect the who, what and why of
online opinion, offering in-depth insights for some of the world's leading
brands. For more information on Umbria, please visit
http://www.umbrialistens.com.
J.D. Power and Associates Media Relations Contacts:
John Tews Syvetril Perryman
Troy, Mich.Westlake Village, Calif.
(248) 312-4119 (805) 418-8103
john.tews@jdpa.comsyvetril.perryman@jdpa.com No advertising or other promotional use can be made of the information in
this release without the express prior written consent of J.D. Power and
Associates. http://www.jdpower.com/corporate
SOURCE J.D. Power and Associates
Contact: John Tews, +1-248-312-4119, john.tews@jdpa.com, or Syvetril Perryman, +1-805-418-8103, syvetril.perryman@jdpa.com, both of J.D. Power and Associates